Akosha, an online complaints redressal company, is now Helpchat, a messenger based personal assistant platform which will help people get things done. The company also raised Rs 100 cr from Sequoia Capital for this start-up venture last month.
As of now Helpchat is only available on the Android platform and is functional across the India. It offers customers a one-stop destination to book a service or raise query from more than 150 brands through a dedicated team comprising 600+ experts as of now.
In a nutshell, customers won’t be required to install different apps for every single brand. Helpchat will work as a consolidated application for approx. 150 brands and local businesses, including Aircel, Voltas, Eureka Forbes, MakeMy Trip, HDFC Life, Spice Mobiles and many more.
Briefing on the application, Ankur Singla, CEO & founder, Helpchat, says, “From deciding your next purchase, ordering a laundry service to booking a restaurant table, from tech support to locating a medical specialist, Helpchat is able to do all.”
Singla was speaking at a press conference held at Le Meridien Hotel, New Delhi on July 15.
The app is catering to 18 categories, including grocery, fitness, laundry, beauty, etc. However, the app is currently not available 24×7; it is only available between 7 AM to 2 AM. As per the company, the app is registering 30,000 requests per day. The company has aggressive plans to localise the application as per different Indian cities.
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