17th IMAGES Retail Awards honours excellence in the business of retail

The 17^th IMAGES Retail Awards powered by Vegas celebrates the triumph of veterans in the retail space. The nomination process for the awards started from April 2020 till September 2021. Instituted in 2004, the IMAGES Retail Awards recognises and honours outstanding achievements in every major format and category of modern retail in India.

IMAGES Most Admired Phygital Retailer recognised the contribution towards the retail industry at large by across all formats like department store, hypermarket, specialty stores, kiosks, express formats, online store, e-retailer etc.

India’s largest retail chain Reliance Retail got due recognition with being awarded as IMAGES Most Admired Retail Group while Multiplex chain brand PVR received IMAGES Most Admired Retailer award in the entertainment category.

Technology has become a vital aspect of modern ‘phygital’ businesses today. This category covers excellence in the technology deployment in areas like loyalty and customer engagement, e-commerce, in-store experiences, analytics, supply chain management, omnichannel interfaces etc. Chaayos, Cinepolis, Skechers, Chai Outta Bar and Metro brands bagged awards in this segment.

List of awardees

1. IMAGES Most Admired Phygital Retailer

• IMAGES Most Admired Phygital Retailer — Fashion & Lifestyle: Jack & Jones
• IMAGES Most Admired Phygital Retailer — Footwear:  Skechers
• IMAGES Most Admired Phygital Retailer — Food and Grocery: Star Bazaar
• IMAGES Most Admired Phygital Retailer — QSR: Wow! Momo
• IMAGES Most Admired Phygital Retailer — Cafés & Juice bars: Chaayos
• IMAGES Most Admired Phygital Retailer — CDIT: Croma
• IMAGES Most Admired Phygital Retailer — Health & Beauty: Apollo Pharmacy
• IMAGES Most Admired Phygital Retailer — D2C: Sole Threads

2. IMAGES Most Admired Retailer – Customer Relations: Tommy Hilfiger

3. IMAGES Most Admired Retailer – Entertainment: PVR

4. IMAGES Most Admired Retailer: Marketing & Promotions

• IMAGES Most Admired Retailer: Marketing & Promotions — Fashion: Bestseller: SEAL OF SAFETY
• IMAGES Most Admired Retailer: Marketing & Promotions —Footwear: Bata
• IMAGES Most Admired Retailer: Marketing & Promotions — Food and Grocery: Star Bazaar
• IMAGES Most Admired Retailer: Marketing & Promotions — Food Service: Nando’s
• IMAGES Most Admired Retailer: Marketing & Promotions —Beauty: Kaya Safe
• IMAGES Most Admired Retailer: Marketing & Promotions — Home Improvement: Home Centre

5. IMAGES Most Admired Retailer – Employee Practice: Tommy Hilfiger 

6. IMAGES Most Admired Retailer: Best Turnaround story

• IMAGES Most Admired Retailer: Best Turnaround story — Fashion: Van Heusen
• IMAGES Most Admired Retailer: Best Turnaround story — Footwear: Skechers
• IMAGES Most Admired Retailer: Best Turnaround story — Beauty: Sugar Cosmetics
• IMAGES Most Admired Retailer: Best Turnaround story — Food Service: Burger Singh
• IMAGES Most Admired Retailer: Best Turnaround story — CDIT: Reliance Digital

7. IMAGES Most Admired Retail Launch: Adidas Flagship Store, Connaught Place, New Delhi 

8. IMAGES Most Admired Retailer: Tech Implementation 

• IMAGES Most Admired Retailer: Tech Implementation for Analytics and AI: Chaayos
• IMAGES Most Admired Retailer: Tech Implementation for Enterprise Solution Implementation: Cinepolis
• IMAGES Most Admired Retailer: Tech Implementation for Loyalty & Customer Engagement: Skechers
• IMAGES Most Admired Retailer: Tech Implementation for Omnichannel Optimisation: Metro Brands
• IMAGES Most Admired Retailer: Tech Implementation for In-Store Technology: Chai sutta Bar

9. IMAGES Most Admired Retailer: Retail Re-Imagined 

• Fashion Retail Re-Imagined: Pepe Jeans Home Delivery
• Travel Retail reimagined: Benetton – Creating memories on the go!
• Retail Concept Reimagined: The Fuel Delivery
• Category Mix Reimagined: W

10. IMAGES Most Admired Retail Group: Reliance Retail