Nokia, one of the manufacturers of mobile devices, announced the opening of its first Care Experience Centre in Mumbai. At this centre, the consumers can experience and receive support for Nokia’s latest services and applications, such as music, messaging, maps and games.
Located in Prime Mall, IRLA market, Vile Parle (W), the centre was inaugurated by Sudhir Kohli, director-Care, Nokia India. Spread over 2000 square feet, this Care Experience Centre has been divided into four exciting zones that will help the consumers acquaint themselves with the features and services available across a multitude of devices.
The specially created zones are the Hardware Repair Zone, the Services Support Zone, the Learning Zone and the Service Experience Zone. In addition, the Centre houses a fully-equipped Technical workshop that provides free Internet access, a full display of the latest Nokia accessories and a comfortable customer lounge for visiting customers. The Centre will offer total mobility solutions under one roof bringing together the Nokia Care Centre, software assistance, service support, accessories sale and other related Care services.
According to Kohli, “The Nokia Care Experience Centre has hence, been designed to do a lot more than simply resolve device related issues. Our endeavour is to provide consumers with a completely unique solutions support experience as well as get a first hand understanding of the many new applications and services available on Nokia handsets.”
The Care Experience Centre is well equipped with hi tech gadgets, trained technical and front office staff across dedicated service counters including Customer Care officers, highly skilled and qualified engineers, at the experience zones to ensure improved and more efficient resolution of Nokia consumer queries. It is supported by a dynamic queue management system to help manage customer traffic. The Centre also has a separate counter to deal with premium customers, for their product delivery as well as to ensure individual attention to their queries regarding software and services.
“The launch of the Nokia’s signature concept care format in the country is a reaffirmation of our continued commitment to our consumers in India to provide top quality service and care experience,” concluded Kohli.
—IndiaRetailing Bureau
