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Prof. Piyush Kumar Sinha

Food

Why retailers need to change the game from a product-centric to service-centric approach

Prof. Piyush Kumar Sinha -
Retailers need to find new business models and performance matrices different from GMV (Gross Merchandise Volume) and scale. The ever-changing customer expectations and reducing...
Retail

Retail As Service: The new business model

Prof. Piyush Kumar Sinha -
Indian retail is characterised by fragmentation. A single retailer would never have a major share of the market as consumers have many options to...

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The Luxottica report card for 2022

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