Automation
E-Commerce
ONDC has completely automated grievance redressal system: CEO T Koshy
PTI -
ONDC is also enabling an online resolution mechanism apart from its grievance redressal system
New Delhi: The government-promoted Open Network for Digital Commerce has a completely automated grievance redressal system and an online resolution mechanism is also being enabled, ONDC...
Spotlight
Warehousing leasing surges to 51 million sq ft in FY23: Report
Mumbai and Delhi NCR led the market in terms of overall transaction volumes during the year with 9.5 million sq ft and 8.6 million sq ft respectively
Bengaluru: Warehousing leasing edged up to 51.32 million square feet across eight cities...
In Focus
5 ways to leverage the power of ChatGPT in retail
ChatGPT has various uses cases in retail across customer experience, supply chain and market research
Artificial intelligence (AI) bot ChatGPT has been making waves across the world with its powerful capabilities. Developed by the company OpenAI led by chief operating officer Sam Altman,...
Food Service
Mukunda Foods opens 20,000 sq ft manufacturing unit in Bengaluru
The new unit is spread across 20,000 sq ft of real estate and has an installed capacity of 25,000 units per year
Bengaluru: Kitchen-tech company Mukunda Foods has opened a new manufacturing unit in Bengaluru, the company said in a...
Onebeat
A case for using DevOps in retail
DevOps in retail has the power to identify transformation objectives, drive retail operations using data, and improve revenue cycles
The popular quote by Marc Andreessen—"Software is eating the world”—is more relevant today than ever before. The modern-day adaptation is “Software...
Big Grid
Making CX click for small businesses
Small and medium e-commerce businesses can use CX to level up their growth. Here’s how…
By Jenny Choo
The estimated revenue of the Indian e-commerce business in 2022 stood at US$79 billion and is expected to reach US$350 billion by 2030,...
Latest News
Yellow.ai launches INBOX to elevate customer and agent experience
Customer experience (CX) automation platform, Yellow.ai, has launched a new solution - INBOX - a unified omnichannel customer support helpdesk for agents to seamlessly manage customer queries across 35+ conversational channels. With an intuitive UX, INBOX enables agents to...
Big Grid
Companies need to begin digital transformation now to survive in the new world
Amid the slow recovery of COVID-19, it may be tempting for companies to stick with what is comfortable and delay ambitious digital transformation projects until more stable times. However, leading data and analytics company GlobalData notes that this would...
Retail
‘PriceTrac helps online retailers make intelligent pricing decisions’
PriceTrac technology, offered by Mumbai-based Ugam Solutions, enables online retailers to develop a proactive pricing strategy for specific items and improve margins. In conversation with Gaurav Kumar of IndiaRetailing.com, David Schoenfeld, VP, Sales and Marketing, Ugam Interactive Solutions, the...
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Latest News
The Luxottica report card for 2022
A look at how the world’s largest eyewear company fared in terms of revenue growth in key regions across...
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