chatbot

With its conversational capabilities, generative AI can help retailers understand their customers better, create personalised experiences, optimise operations while driving revenue growth Retailers in India are facing challenges on multiple fronts – the global economic downturn, rising customer expectations, supply...

Salesforce, a leading player in Customer Relationship Management (CRM) announced the launch of Salesforce 'Starter' for Micro, Small and Medium Enterprise (MSME) businesses in India Mumbai: India has the opportunity to leapfrog into areas of Artificial Intelligence (AI) and generative...

Twenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020 -- up from less than two per cent in 2017, Gartner said on Monday. More than half...