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KPMG Study: Customer metrics – sideshow or game changer

Many organizations fail to harness insights from customer metrics to drive performance. Capturing customer data and linking findings to business strategy and operating metrics can deliver breakthrough insight. Further, embedding customer metrics into staff incentives can create a customer-centric...
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The Luxottica report card for 2022

A look at how the world’s largest eyewear company fared in terms of revenue growth in key regions across...
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