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Retail Trends: 5 Companies using AI/AR tools to enhance customer experience

These market leaders have managed to leverage the power of artificial intelligence (AI) and augmented reality (AR) to create market differentiation and delight customers New Delhi: Artificial Intelligence (AI) powered augmented reality (AR) systems use deep neural networks to enhance...

How grocers can hire and retain workers amid an unprecedented labor landscape

According to the Bureau of Labor Statistics, there were 67 unemployed workers for every 100 job openings in November 2021. Many of the people who have left the workforce are mostly lower-wage workers seeking jobs that are raising wages...

Retail Tech Case Study: How Apparel Group India managed to grow its e-commerce sales by 30%

In addition to growth in sales, the Apparel Group was also able to achieve 12-14% increase in ‘add to cart’ rate, among other benefits, thanks to finding the right tech-implementation partner New Delhi: Covid-19 compelled several companies to turn their focus...

How AI is transforming eCommerce logistics

Artificial Intelligence is transforming several critical functions of eCommerce logistics to bring significant improvements in efficiency, accuracy, and cost-effectiveness New Delhi: “The more we can use robots to complete repetitive or distant tasks in highly predictable, structured environments, the more...

Digital Twins to Reshape Retail Business by 2035

Digital twin technology will act as a critical enabler for executives by helping them rehearse the future. It will transform businesses by using the predictive nature of the technology to collaborate with other organizations more closely A foresight survey called...

Instilling ownership in every team member is a challenge: Sarabjeet Saluja of Saundh

Sarabjeet Saluja, founder and chief executive officer of fashion brand, Saundh speaks about the challenges he faces and his ambitions for the brand Mumbai: Sarabjeet Saluja started his women’s wear brand Saundh in 2019, after having learnt the ins and...

6 trends that will dominate the D2C space in 2023

Adopting these trends will help D2C brands gain an edge in the market D2C or direct-to-consumer brands have seen immense growth in the past few years. The year 2023 looks promising for D2C brands as well. The D2C market is...

Making CX click for small businesses

Small and medium e-commerce businesses can use CX to level up their growth. Here’s how… By Jenny Choo The estimated revenue of the Indian e-commerce business in 2022 stood at US$79 billion and is expected to reach US$350 billion by 2030,...

Yellow.ai launches INBOX to elevate customer and agent experience

Customer experience (CX) automation platform, Yellow.ai, has launched a new solution - INBOX - a unified omnichannel customer support helpdesk for agents to seamlessly manage customer queries across 35+ conversational channels. With an intuitive UX, INBOX enables agents to...

The Unexpected Opportunity: How COVID accelerated digital & CX journeys of brands, retailers

The online and offline retail worlds are converging faster than ever, and for any successful brand or retailer, a sound Omnichannel strategy has become indispensable for future success. But devising a foolproof Omnichannel strategy calls for detailed analysis of...
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The Luxottica report card for 2022

A look at how the world’s largest eyewear company fared in terms of revenue growth in key regions across...
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