Customer service
In Focus
5 ways to leverage the power of ChatGPT in retail
ChatGPT has various uses cases in retail across customer experience, supply chain and market research
Artificial intelligence (AI) bot ChatGPT has been making waves across the world with its powerful capabilities. Developed by the company OpenAI led by chief operating officer Sam Altman,...
Food Service
Zomato Chooses Konnect Insights to Boost Its Customer Experience Strategy
Zomato turned to Konnect Insights to be able to leverage decision-driving data and equip themselves to achieve their CX objectives
Mumbai: Konnect Insights, the omnichannel customer experience management platform, announced that Zomato, has chosen Konnect Insights to help it achieve...
Retail
Keeping the Customer Happy: The rapidly emerging trends of e-tail
Online retail has come far, from its poor days of having just about only Amazon and eBay in its kitty. Today a vast expanse of brick-and–mortar shops are giving way to a more synchronized avatar of the mouse-and-webpage.
Implementation of technology...
Beauty & Wellness
Premium offer
Shilpa Sinha, Chief Marketing Officer, Lakmé Lever leads the marketing strategy for Lakmé Salons and Ayush Therapy Centers. She is dynamic, visionary and full of plans for this growing segment. With Lakmé Lever becoming a subsidiary of Hindustan Unilever...
Retail
‘Customer is not an outsider in your business — he is part of it’
Call it a customer service. Consumers are expected to rein in spending this year, and the retail climate favors big-box stores that can offer bargains. But because small retailers can't win price wars, independent retailers need to leverage their...
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The Luxottica report card for 2022
A look at how the world’s largest eyewear company fared in terms of revenue growth in key regions across...
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