CX

IndiaRetailing brings you a series on India’s key retail tech icons. Featuring Vikram Idnani of Landmark Group Mumbai: Today’s CIO must know how to leverage technology to create value for the business. No longer are CIOs department heads of a...

Small and medium e-commerce businesses can use CX to level up their growth. Here’s how… By Jenny Choo The estimated revenue of the Indian e-commerce business in 2022 stood at US$79 billion and is expected to reach US$350 billion by 2030,...

Customer experience (CX) automation platform, Yellow.ai, has launched a new solution - INBOX - a unified omnichannel customer support helpdesk for agents to seamlessly manage customer queries across 35+ conversational channels. With an intuitive UX, INBOX enables agents to...

The race for holding the fickle customer’s interest long enough to make a sale is on. Organisations of late have been committing serious funds and efforts to social media to build and strengthen customer engagement and involvement. While the...

Visiting a retail store is an investment of time, energy and money. Hence, offering a superlative experience, not just a product, can help entice customers to come back to the brick-and-mortar stores. The retail sector has seen unprecedented changes in...