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Fred Reichheld

Retail

73% NPS- Jabong attains a new benchmark in its customer experience 

IMAGES Retail Bureau -
In line with its customer centric goal, Jabong got its Net Promoter Score (NPS) process certified by Nielsen and declared that it has attained an NPS of 73 % (based on surveys conducted during September 2014). Though not strictly comparable,...
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The Luxottica report card for 2022

A look at how the world’s largest eyewear company fared in terms of revenue growth in key regions across...
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