Many retailers are struggling to keep their stores relevant in a constantly evolving market, as today’s shoppers want their experience in the physical store to be as flexible and convenient as it is in digital channels, such as online...
In today’s competitive market, self-service has become a foundation for retail innovation and for redefining the customer experience. Tech savvy consumers have been serving themselves at banks, airports, gas stations, and other establishments for years, making self-service necessary to...