Kiran Kumar

Customer Experience-The Multi-Channel Boost

Indiaretailing Bureau - September 30, 2011

Retailers not providing seamless service and multi-channel experience to shoppers are falling behind, says Kiran Kumar Malathkar, Senior Project Manager, e-commerce, MindTree.In today’s world of ubiquitous connectivity, retailers need to ensure convergence and consistency across multichannels. Harmonising consumer interactions...

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