NRAI (National Restaurant Association of India)

India’s retail sector is at the ‘phygital’ crossroads with the industry trying to strike a perfect balance between physical outlets and a virtual identity in Asia’s third largest economy. At the conclusion of the two-day Phygital Retail Convention on Thursday,...

Though customers now refuse to pay the service charges levied by restaurants, the owners of the eateries have voiced their disappointment over the centres decision on the issue, saying it would "adversely impact millions of workers". "Levying service charge is...