As India moves to a new normal post-COVID-19, consumers will move from traditional in-store shopping to click-&-collect", Home Delivery and "Touchless In-Store Experiences". To win in this new normal, retailers must set up engagements across all channels quickly and...
COVID-19 had a transformational effect on the world. With lockdowns implemented, and social distancing becoming a necessity, humanity almost entirely changed its living style in a matter of a few months. In this ‘new normal’, consumers are moving more...