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Service loyalty alone can retain a customer!

“The only thing that can retain customers is not brand loyalty but service loyalty" said Harish Bijoor, CEO of Harish Bijoor Consults, addressing the session on "Consumerism and Retail Trends in East India" on the second day of East...

H&M same-store sales sag amid weak European sentiment

Swedish budget fashion giant Hennes & Mauritz posted a 4 per cent drop in sales in local currencies at established stores in June, in line with market expectations amid weak European consumer sentiment. Analysts had expected a 4.3 per...

Morrisons looks to improve margins with Profitect

Leading supermarket chain Morrisons has signed a new profit-amplification solution deal, which the provider predicts will result in a five per cent profit increase in just six months.Profitect is a software company which specialises in discovering and resolving leakages...

Fashion retailer H&M in talks for India foray

Swedish fashion retail giant H&M has started work on entering India. The $15-billion Hennes & Mauritz AB, abbreviated as H&M , began business development talks with India's leading mall developers and corporates with interests in fashion as it looks...

Debenhams in talks to open branches in US Sears stores

Debenhams, the department store retailer, could soon enter the US retail market by opening space in Sears stores. The two retailers are understood to be in early discussions about Debenhams opening concession or franchise areas in Sears outlets across...

M&S to open 10 more stores in India, will focus on Delhi

British retail major Marks & Spencer has announced plans to open 10 new stores in India over the next year in collaboration with its partner, Reliance Retail. M&S chief executive Marc Bolland said,"Working with our partner, Reliance Retail ,...

Marks & Spencer boss Marc Bolland has his eye on a return to the US market

Marks & Spencer boss Marc Bolland used his first set of annual results to signal that a return to the American market is on the cards for Britain’s biggest clothing retailer.In an unguarded moment, the Dutchman explained cracking the...

Discount retail back in fashion as consumers adjust to austere times

Despite a dreadful start to the year for the high street, consumers are spending strongly again in one part of the retail sector, with Britain's discount grocers and Primark, the value fashion chain, welcoming ever more bargain hunters in...

Retail pioneer Raghu Pillai passes away

IMAGES laments the shocking and premature loss of retail guru and pioneer of modern Indian retail Raghu Pillai early this morning. Pillai died of a massive heart attack in Chennai early today (Sunday April 10).Images Group Director & CEO...

Marks & Spencer returns to France retail market

Marks & Spencer has planned to return to France towards the end of this year with a combined e-commerce and retail ‘bricks & clicks' strategy in line with its business plans announced in November 2010.The move will see Marks...
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The Luxottica report card for 2022

A look at how the world’s largest eyewear company fared in terms of revenue growth in key regions across...
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