McDonald's has tied up with US-based vCustomer Corporation, a business solution provider, who through its centralised workstation, will receive and manage orders, queries and complaints of McDonald's customers. In an effort to upgrade its home delivery service, McDonald’s India...
“SMS-based marketing campaigns and Web-based customer services are the best ways through which a retailer can connect with a customer,” says vCustomer Corporation, the US-based business solutions provider.
According to the company, the emerging trends in customer relationship management (CRM)...